Refund policy
ZELVYN STUDIO
CANCELLATIONS
The consumer has 14 calendar days from receipt of the product to exercise their right of cancellation, without having to justify their decision. The direct costs associated with returning the product will be borne by the customer.
The product must be returned in proper condition, having been used only to the extent necessary to verify its nature, characteristics, or functionality. The company may withhold the refund until it receives the product or until the customer provides valid proof of its return. In the event of depreciation due to misuse, damage, excessive handling, or the absence of original accessories, labels, documentation, or components, the corresponding loss in value may be deducted from the refund.
EXCEPTIONS:
The right of withdrawal does not apply in cases legally excluded, including, but not limited to, products manufactured according to the customer’s specifications or clearly personalized; products that are liable to deteriorate or expire rapidly; sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery; products that, after delivery and by their nature, have become inseparably mixed with other goods; sealed recordings, software, or digital products that have been unsealed; digital content not supplied on a tangible medium when performance has begun with the customer’s express consent and acknowledgment of the loss of the right of withdrawal; services fully performed with the customer’s prior express consent and knowledge of the loss of the right once the service has been provided; as well as other cases provided for in applicable regulations.
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.
Can I return my order? Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts and components, and the packaging is in the same condition as when the product was delivered.
2. Normal wear and tear on the product is evident; damage due to careless handling is excluded.
3. Products for which hygiene is important must have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met, the refund will be officially processed within this period.
*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions, you must follow these steps to initiate the return process.
-Send an email to: zelvynstudio@gmail.com
-Make sure the email includes the following:
Order number
Reason for the return request
Photo of the product if it is damaged
Customer’s first and last name
Customer’s address
We will then contact you and provide the return address. Never send the return to the sender; we will send you the correct address after you request it.