Refund policy

ZELVYN STUDIO

RIGHT OF WITHDRAWAL

As a consumer, you have 14 calendar days from receipt of the product to exercise your right of withdrawal, without having to give a reason. The direct costs of returning the product are paid by the customer.

The product must be returned in proper condition, having been used only as far as necessary to check its nature, characteristics or functioning. We may withhold the refund until we receive the product or until you provide valid proof of return. If the product has lost value due to misuse, damage, excessive handling, or missing accessories, labels, documentation or original items, the corresponding loss in value may be deducted from the refund.

EXCEPTIONS:

The right of withdrawal does not apply in legally excluded cases, including, among others: products made to the customer's specifications or clearly personalised; products that can deteriorate or expire quickly; sealed products not suitable for return for health or hygiene reasons that were unsealed after delivery; products that, by their nature, have become inseparably mixed with other goods after delivery; sealed recordings, software or digital products that have been unsealed; digital content not supplied on a physical medium once performance has begun with the customer's express consent and acknowledgement of losing the right of withdrawal; services fully performed with the customer's prior express consent and knowledge that the right is lost once the service is provided; and any other cases set out in applicable law.

RETURN POLICY

PLEASE NOTE THAT RETURNS ARE NOT FREE; CHARGES APPLY.

Can I return my order? Yes.

If you're not happy with the items you ordered, you can return them within 30 days of receipt, provided the order meets the following conditions:

1. The order still contains all original parts and components, and the packaging is as it arrived with the product.

2. The product shows only normal handling; breakage caused by careless handling is excluded.

3. Products where hygiene matters have been thoroughly cleaned before the return process starts.

4. If the product is defective, this was found immediately after receipt.

5. We are entitled to charge the customer for shipping costs.

6. Returns are processed within 7 business days and, if the conditions are met, the return will be officially accepted within this period.

*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of ours.

How do I return my order? If your order meets the conditions above, follow these steps to start the return:

- Email us at: zelvynstudio@gmail.com

- Make sure your email includes:

Order number
Reason for the return
Photo of the product if it is broken
Customer's first and last name
Customer's address

We'll then get back to you with the return address. Never send the return to the sender address on the parcel; we'll give you the correct address once you request it.

You, the customer, are responsible for the shipping costs of returning the product. If you are a natural person entering into a transaction for purposes mainly unrelated to your trade or profession, you have the right to withdraw in accordance with the following provisions:

A. CANCELLATION CONDITIONS

Right of cancellation

The cancellation period is 14 days from the day on which you, or a third party named by you other than the carrier, received or took possession of the last goods.

Because we work with a fully automated system, orders are processed as soon as they are placed. We therefore cannot stop the shipping process before delivery, so a refund is not possible until the goods have been received.

To exercise your right of withdrawal, you must inform Zelvyn Studio of your decision with a clear statement (for example, by email). The withdrawal is completed once we have received the goods.

The costs of returning the goods are paid by the buyer.

Shipments in transit

As our products are shipped from Asia, transit times may be longer and are outside our control. If the products are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them. You are of course welcome to let us know in advance that you wish to cancel.

To make your refund as fast as possible, please send us proof of shipment.

Consequences of withdrawal: If you withdraw from this contract, we will refund all payments received from you, except delivery costs (other than additional costs arising from choosing a delivery type other than the cheapest standard delivery we offer), without delay and no later than fourteen days from the day we receive notice of your withdrawal and the goods. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

** ALL RETURNS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

REFUND POLICY

Returns

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we can't offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging.

Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also don't accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In certain situations only partial refunds are granted (if applicable):

• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we'll email you to confirm we've received it and let you know whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at zelvynstudio@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at zelvynstudio@gmail.com and we'll walk you through the replacement shipping step by step.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver and they will find out about your return.